Systems Engineer-Level 3 Washington, D.C.



Bluehawk, LLC. is seeking a Systems Engineer Level 3 in Washington, DC (2193)


Bluehawk, LLC. is currently seeking a talented Tier III VoIP/DVTC Technician with an active TS/SCI clearance to provide maintenance and advanced troubleshooting support of all voice over IP networks and the desktop VTC network. The successful candidate will be responsible for providing Tier III level resolution and customer support to all VoIP and DVTC issues across the enterprise. The candidate will also be responsible to provide outage documentation utilizing customer provided Incident Tracking software. Tools utilized will include Cisco Call Manager, Cisco Unity, Tandberg Management Suite (TMS), and other tools as necessary.


Skill Requirements:

  • Experience maintaining/deploying analog gateways
  • Proficient in the IOS environment for maintaining voice gateways
  • Familiar with the deployment/maintenance of server based dial plans and router based dial plans.
  • Familiar with the deployment and the management of the following Cisco Servers (VM and traditional platform): -Unified Communications Manager, Unified Contact Center Express, Unity Connection, and Unified Presence.
  • Ability to troubleshoot common VoIP issues to include identifying and correcting issues with endpoints, trunks, dial plans, and profiles. -Understanding of the Tandberg Management System
  • Licensing of devices and servers (VoIP and DVTC)
  • Familiar with the VC Web Wizard scheduling interface
  • Proficient with managing conferences through the MCU/MCS
  • Ability to troubleshoot common VTC issues to include the identification of failed endpoints, bandwidth saturation, or mis-configured conferences. - Ability to identify, analyze, and resolve operating/hardware network system problems - Demonstrate network troubleshooting techniques and experience - Ensure compliance with network security policies and procedures.
  •  Assist in the development of the policies and procedures as they pertain to the network environment.
  •  Manage the Enterprise Network for resource availability.
  •  Create and report all outage notifications and network related issues according to standard operating procedures.
  •  Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above.
  •  Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment.
  •  Participate in engineering projects or upgrades as tasked by management.
  •  Interface with vendors to ensure proper performance of tools and software packages.
  •  Process Authorized Service Interruptions (ASI's) as directed by Management.
  •  Provide After Action Reports (AARs) for Problem Management resolution.
  •  Provides system/equipment/specialized training and technical guidance to lower tier employees
  •  Good understanding of system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures.

Participates in engineering projects/efforts as tasked by management Key Competencies: Interpersonal Skills Communication skills - verbal and written Listening skills.



  • Skills and Tasks. Exceptionally Complex - researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers. 
  • Leadership/Management. Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues. 
  • Guidance.  Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers. 

Training and Certifications: 

  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
  • Capabilities and additional Requirements. . In addition to Standard Characteristics of Labor Category, plan, coordinate and manage engineering projects. Act as lead in defining and executing systems engineering activities within a project. Provide comprehensive definition of all aspects of system development from analysis of mission needs to verification of system performance. A senior system engineer could support operations as needed. Ensure efficient delivery of contract capabilities using industry standards and repeatable processes. Mitigate risks, controls costs and schedule variance, and effectively manages large scale, integrated projects. Review and/or approve system engineering documentation to ensure that processes and specifications meet system needs and are accurate, comprehensive, and complete. Establish and follow a formal procedure for coordinating system integration activities among multiple teams, ensuring complete coverage of all interfaces. Capture all interface designs in a common interface control format, and store interface data in a commonly accessible repository. Establish a process to formally and proactively control and manage changes to requirements, consider impacts prior to commitment to change, gain stakeholder buy-in, eliminate ambiguity, ensure traceability to source requirements, and track and settle open actions

Knowledge/ Skills/ Ability/ Education

 To be considered you must meet one of the following requirements:


  • High School Diploma or GED equivalent and 10 years of relevant experience
  • Associates degree from an accredited college and 8 years of relevant experience
  • Bachelor’s degree from an accredited college and  6 years of relevant experience
  • Master’s degree from an accredited college and 4 years of relevant experience
  • PhD from an accredited college and 2 years of relevant experience

Required Security, Certification, Licenses and/or Registration

  • Security Clearance: Active TS/SCI clearance with CI Poly
  • Must be a U.S. Citizen or Possess documented immigrant status
  • Must be able to successfully pass a government security background check
  • Security +CE Certification


 Preferred Certifications (Not required):

  • CCNA (desired)
  • Network +CE (desired)
  • ITIL Foundations (desired)



Bluehawk, LLC. is an Equal Opportunity/Affirmative Action Employer

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity







Connect With Us!

Not ready to apply? Connect with us for general consideration.