Tier I Video Teleconferencing (VTC) Administrator, Washington, DC (2054/ 2183)

ID
2017-1208
US-DC-

Overview

Bluehawk, LLC is seeking a Tier I Video Teleconferencing (VTC) Administrator, Level 1 in Washington, DC. (2054/2183)

 

Responsibilities

Tier I Video Teleconferencing (VTC) Administrator that will provide monitoring, maintenance, and support of video communications networks for the Day shift. The successful candidate will be responsible for providing Tier I level resolution and customer support to schedule or active, video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software.

 

The main tools utilized in this role include: VC Wizard VTC scheduling software, SharePoint, Support Web Incident Tracking System, Tandberg Management System (TMS) and other VTC support tools as needed.

 

Skill Requirements:

  • Experience with Video Teleconferencing (VTC) service and support to include scheduling, monitoring, administrative support and technical assistance to Video Teleconference customers.
  • Manage the Video Networks for resource availability and conflicts. Ensure compliance with VTC network security policies and procedures.
  • Assist in the development of the Rules of Engagement (ROE), and policies and procedures as they pertain to the VTC environment. Possess understanding of H323 Protocol Stack.
  • Knowledge of network topology, along with VTC network hardware and software tools listed above. Possess knowledge of operating systems and applications as they pertain to the VTC environment. Provide work leadership to lower tier level personnel and assume supervisory responsibilities if Interface with vendors to ensure proper performance of tools and software packages.
  • Process Authorized Service Interruptions (ASI's) as directed by management. Provide After Action Reports (AARs) for Problem Management resolution.
  • Participates in special projects as required by management.
  • Key Competencies:
    • Interpersonal Skills
    • Communication skills - verbal and written
    • Listening skills
    • Problem analysis and problem solving
    • Attention to detail and accuracy
    • Customer Service orientation
    • Adaptability
    • Ability to work independently within a Team Concept
    • Ability to multitask in a stressful environment
    • Shift Work is required (work center is 24/7)

Qualifications

  • Skills and Tasks. Moderate - understands and applies more advanced concepts and processes to daily activities. Assists more senior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians or specialists.
  • Individual Work/Teamwork. Works individually and actively participates on integrated teams.
  • Requires minimal guidance and direction from more senior level technicians, specialists, and/or managers. Provides guidance to lower level technicians and specialists.

 

Training and Certifications: 

  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order.
  • Capabilities and additional Requirements. Apply Standard Characteristics of Labor Category Capability Levels.

Knowledge/ Skills/ Ability/ Education

 To be considered you must meet one of the following requirements:

  • High School Diploma or GED equivalent and 6 years of relevant experience
  • Associates degree from an accredited college and 4 years of relevant experience
  • Bachelor’s degree from an accredited college and 2years of relevant experience
  • Master’s degree from an accredited college

Required Security, Certification, Licenses and/or Registration

  • Security Clearance: Active TS/SCI clearance with CI Poly
  • Must be a U.S. Citizen or Possess documented immigrant status
  • Must be able to successfully pass a government security background check
  • Security +CE Certification

 

 Preferred Certifications (Not required):

  • CCNA (desired)
  • Network +CE (desired)
  • ITIL Foundations (desired)

 

 

 

 

 

 

Bluehawk, LLC. is an Equal Opportunity/Affirmative Action Employer

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

 

 

 

 

 

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